Customer relations
After-sales service management
A professional programme from the SkillClass Customer relations catalogue, available for your organisation's teams.
- Domain
- Customer relations
- Duration
- On request
Overview
L'objectif principal d'une formation en relation client est de développer des compétences (empathie, écoute active, gestion du stress …) pour professionnaliser les échanges, fidéliser la clientèle et augmenter la performance commerciale. Elle vise à créer un lien de confiance durable, améliorer l'expérience client et gérer efficacement les situations conflictuelles
The detailed outline — objectives, modules and duration — is shared on request and adapted to your team's level and context.
Delivery format
- In-company, for your teams only
- Open seminar, alongside other organisations
- Regional workshop
- Digital learning, where the domain is available online
Duration
Defined with you, according to the group's level and objectives.
Customisation
Content, case material and duration can be adapted to your organisation, sector and team. Several programmes can be combined into one pathway.
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Planning training for a team?
Tell us about the group and what it needs to achieve. We will come back with a proposal.