Sales & Client Relations

CV01 — B2B sales

CV02 — Technical sales negotiator

CV03 — Import-export manager

CV04 — Developing your sales performance

CV05 — Analysing and optimising your client portfolio

CV06 — International business development manager

CV07 — Sales: handling client objections

CV08 — Managing your sales team

CV09 — Prospecting, selling and building client loyalty

CV10 — Procurement manager

CV11 — Outmanoeuvring buyers' tactics

CV12 — Phone and in-person prospecting

CV13 — Banking and insurance client advisor

CV14 — Client relations: gathering client expectations

CV15 — What role does semantic analysis play in client relations?

CV16 — How to measure client satisfaction?

CV17 — Mastering written and oral sales arguments

CV18 — Responding to calls for tender

CV19 — Complaint management

CV20 — Building and deploying your commercial strategy

CV21 — Digital culture

CV22 — Delivering quality in-person and telephone reception

CV23 — How to manage client or user incivility

CV24 — Sales techniques

CV25 — Building a commercial action plan

CV26 — Conducting commercial interviews during a crisis period

CV27 — Integrating social media into your customer service

CV28 — Selling to the public sector

CV29 — Commercial leadership: developing a conquering mindset

CV30 — Enhancing your offer to better negotiate your price

CV31 — Consistently handling client dissatisfaction

CV32 — Placing the client experience at the heart of your strategy

CV33 — Managing a point of sale or retail outlet

CV34 — Client loyalty and retention

CV35 — Introduction to commercial negotiation