Customer Relations
Professional customer relations training covering service quality, client loyalty, complaints management and customer experience. 20 programmes with SkillClass.
Category
Customer Relations
Course Code
RC
Number of Programmes
20
Description
The main objective of customer relations training is to develop skills (empathy, active listening, stress management, etc.) to professionalise interactions, build client loyalty, and improve commercial performance. It aims to create lasting trust, improve the customer experience, and effectively manage conflict situations.
Courses
Improving customer service quality
Handling difficult clients effectively
Creating a climate of trust with clients
Developing client loyalty
Active listening for better communication
Call centre management
Complaints management
After-sales service management
Customer relations in practice
The keys to customer relations
Managing the performance of a call centre
Measuring customer satisfaction
Putting customer experience at the heart of your marketing strategy
Optimising the customer experience
Optimising customer relations through social media
Optimising your customer relations
Organising quality after-sales service
Customer journey
Professionalising your customer reception
Effectively handling complaints
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